Tulum Yacht Rentals

logo tulum yacht rentals

FAQ

In Tulum, there are no available marinas or docks for yachts. The closest marina is situated in Puerto Aventuras, which is where we are located. It takes approximately 30-45 minutes to reach Puerto Aventuras from Tulum or 20-25 minutes from Playa del Carmen. For detailed information, please refer to the map on our website.

For 4-hour rentals, you can choose to depart either at 9am or 2pm. Midday departures are not offered since there are pre-scheduled tours from 9am to 1pm and from 2pm to 6pm for each boat.

For 5-hour tours, the available time slots are from 8:30am to 1:30pm or from 2:30pm to 7:30pm.

For full-day tours, you have the option to select a departure time of either 9am or 10am.

Our minimum charter duration is 4 hours, which is considered a half-day charter. If there is availability, additional hours can be added for an extra fee. For a full-day charter, the duration is typically 8-9 hours.

The package includes:

Gourmet snacks and meals prepared by an onboard chef.

Unlimited open bar service provided by onboard servers.

Snorkeling equipment and life vests.

A full crew consisting of a captain and skipper.

Stereo equipment with Bluetooth or plug-in options.

Bathroom facilities on board.

A 10% discount on Go Tulum Travel's private tours and transportation services.

For 4 or 5-hour cruises, the first stop is the Inah Reef, where you can enjoy snorkeling. After that, we proceed to La Bocana Cove, where you can have your meals, swim, and relax.

For 8 or 9-hour cruises, the destinations may vary depending on the type of boat. You have the option to visit the beautiful island of Cozumel or explore the historic Tulum Ruins.

For a visual representation of the locations, you can view our map on our website. Additionally, you can check out our Instagram page for Reels and Stories showcasing typical cruises and experiences shared by our customers.

Due to the high demand for our services, especially on weekends and holidays, we recommend booking well in advance. Popular boats are often booked months ahead of time. We strongly advise contacting us as soon as possible to reserve your desired boat and date. Last-minute bookings may have limited availability, so it's best to plan ahead to secure your preferred options.

No, dock transportation is not included in the package. However, we would be delighted to assist you in arranging private round trip transportation from your location to the dock and back. We also provide customer discounts for transportation services through our sister company, Go Tulum Travel. You can find the transportation prices on our website.

All of our current boats are listed on the website.

To make a reservation, you can contact us through our website or by phone to inquire about availability and provide the necessary details. The deposit amount varies depending on the specific boat you choose, typically ranging from 30% to 50% of the total cost in USD. The deposit covers the expenses for food, alcohol, and staff preparations prior to your tour. The remaining balance, along with any applicable dock fees, will be collected when you board the boat.

Yes, we have a flexible refund policy for deposits. If the port closes due to inclement weather, resulting in the cancellation of the tour, we offer a 100% refund of the deposit. You can rest assured knowing that your deposit is fully refundable in such circumstances.

In the Caribbean, weather conditions can be unpredictable, and forecasts may not always be accurate. As experts in boating, we closely monitor the weather using multiple reliable sources to ensure the safety and enjoyment of our customers.

 

If the weather is unfavorable and the marina closes, we will promptly notify you to reschedule the tour as soon as possible. If rescheduling is not feasible, we will gladly refund your deposit in full without any issues. Your satisfaction and safety are our top priorities.

Snorkeling equipment is provided as part of all tours, encompassing items like goggles and life vests. Additionally, some tours may also include floaties and paddleboards. Please refer to the specific boat listings to verify the inclusions for each tour.

In adherence to stringent governmental regulations and the need to protect the delicate nearby biospheres, we regret to inform you that we do not offer jet ski rentals. Our commitment to environmental preservation and compliance with regulations guides this decision. We appreciate your understanding in this matter.

During our boat tours, we do not visit cenotes as they are underground sinkholes that are often protected by regulations and cannot be accessed by boat. If you are interested in exploring cenotes, we recommend exploring our land tours offered by our sister company, Go Tulum Travel. They provide a variety of options to visit and experience the natural beauty of cenotes.

Gratuity is not included in the total cost of your tour. Tipping is left to your discretion, but it is customary to tip between 10-15% of the total cost. Our team greatly appreciates any gratuity you provide. Thank you in advance for your generosity! 🙏

Tulum Yachts is managed by Nomoon Group LLC. When you book a tour with Tulum Yachts, you are subject to Nomoon's booking policy. To review the booking policy and understand the terms and conditions, please visit the following link:https://nomoontravel.com/pages/booking-agreement

Due to liability reasons and marina regulations, outside food and alcoholic beverages are not permitted on our tours. We apologize for any inconvenience caused. However, depending on the boat you choose, we may offer different food options and other add-ons for your convenience and enjoyment during the tour. Please inquire about the available offerings for the specific boat you are interested in.

Smoking is permitted in designated outdoor areas of our boats. However, smoking is strictly prohibited in the interior and cabins for safety and cleanliness reasons. We kindly request your cooperation in adhering to this policy. Thank you for your understanding.

At the moment, we do not have an active collaboration program with influencers. However,

we do organize an annual appreciation event for our social media friends, business partners, and ambassadors. If you are interested in being considered for future collaborations or attending our appreciation event, please reach out to us for further information.

We are delighted to offer Tulum tours through our sister company, Go Tulum Travel. They specialize in providing private transportation, private tours, and group celebration services. If you are interested in exploring Tulum and its surrounding areas, please visit their website to discover the various tour options available: [Go Tulum Travel Tours](insert website link here). They will ensure an exceptional and personalized experience during your time in Tulum.

We offer multiple ways to contact us for inquiries and support:

Email us at: hola@tulumyachtrentals.com

Reach out to us via.

Our team strives to provide timely assistance and will respond to your inquiries within 24 hours during our normal support hours, Monday to Friday, 9am-5pm EST. We look forward to hearing from you!